JV
Jason V
1 reviews | Active since Dec 2016
29 Jan 2020, 19:03
Vodacom will never see me again
Never sign up with Fibre, in their terms and conditions they mention how many times you will be billed for the rooter should you not pay or or or, but what they don't mention is when you cancel your contract, the rooter gets blocked, rendering it useless, it doesn't get mentioned in the terms and conditions, no consultant inform you of this, so why pay for something that's useless at the end of the day
Also make sure to not pay in advance.... We are in credit, have it in black and white but they deny it and tell us the matter has been resolved they don't owe us a cent.... But every month we receive a statement stating we in credit...
My advice is, stay far far away from Vodacom fibre... The branches can't help with problems, you must phone the Fibre dept and then you sit hours waiting for calls to get answered and at the end of the day the problem doesn't get fixed
I joined another network provider and their service to date is excellent, cheaper and uncapped and unthrottled.... Very happy now.. Vodacom sucks
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jan 2020, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2020, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jason V's updateReviewer Update
30 Jan 2020, 08:20Thank you but no thank you, we have lost all faith in Vodacom, we have heard this pitch and many more before.... The best one to date is... "the matter has been escalated" and then... No reply.... And also them denying they owe us anything eventhough we sitting with the statement and we even showed them the statement.... If you go to a branch they refuse to help you telling us that we have to call Fibre devision, sitting hours on a phone.... Sorry but like I said.... We have written the money off but rest assured..... Every opportunity I get I will tell my story on every single media platform out there..... Blocking a device that you are quickly to charge for...... Nothing in your terms and conditions, its a disgusting how you try and trick people, how you lie to them....
I'm not interested in your lies anymore....
I'm not interested in your lies anymore....
JV
Jason V's update30 Jan 2020, 08:20
Reviewer Update
Thank you but no thank you, we have lost all faith in Vodacom, we have heard this pitch and many more before.... The best one to date is... "the matter has been escalated" and then... No reply.... And also them denying they owe us anything eventhough we sitting with the statement and we even showed them the statement.... If you go to a branch they refuse to help you telling us that we have to call Fibre devision, sitting hours on a phone.... Sorry but like I said.... We have written the money off but rest assured..... Every opportunity I get I will tell my story on every single media platform out there..... Blocking a device that you are quickly to charge for...... Nothing in your terms and conditions, its a disgusting how you try and trick people, how you lie to them....
I'm not interested in your lies anymore....
I'm not interested in your lies anymore....
JV
Jason V's updateReviewer Update
10 Feb 2020, 16:50Yes they have but please know that we are sick and tired of all the empty promises no1, no2 all we hear is the problem has been escalated never to hear from them again, no3 when we go into the branch where we signed the contract they refuse to help us regarding this and to be honest, we are over running like headless chickens so take that money u owe us
I recently met a couple on their way to open an account wit you guys and told them my story, also gave them my new service providers contact details and they went for our option, you guys deliver the worst service i have ever accounted and will make it my personal mission to help family and friends not to sign up with you guys, esp with your fibre devision
Like i said..we might be a drop in your bucket....but will make sure my experience with you guys will get out there
Enjoy the money you owe us...seems like you need it more
I recently met a couple on their way to open an account wit you guys and told them my story, also gave them my new service providers contact details and they went for our option, you guys deliver the worst service i have ever accounted and will make it my personal mission to help family and friends not to sign up with you guys, esp with your fibre devision
Like i said..we might be a drop in your bucket....but will make sure my experience with you guys will get out there
Enjoy the money you owe us...seems like you need it more
JV
Jason V's update10 Feb 2020, 16:50
Reviewer Update
Yes they have but please know that we are sick and tired of all the empty promises no1, no2 all we hear is the problem has been escalated never to hear from them again, no3 when we go into the branch where we signed the contract they refuse to help us regarding this and to be honest, we are over running like headless chickens so take that money u owe us
I recently met a couple on their way to open an account wit you guys and told them my story, also gave them my new service providers contact details and they went for our option, you guys deliver the worst service i have ever accounted and will make it my personal mission to help family and friends not to sign up with you guys, esp with your fibre devision
Like i said..we might be a drop in your bucket....but will make sure my experience with you guys will get out there
Enjoy the money you owe us...seems like you need it more
I recently met a couple on their way to open an account wit you guys and told them my story, also gave them my new service providers contact details and they went for our option, you guys deliver the worst service i have ever accounted and will make it my personal mission to help family and friends not to sign up with you guys, esp with your fibre devision
Like i said..we might be a drop in your bucket....but will make sure my experience with you guys will get out there
Enjoy the money you owe us...seems like you need it more