EP
Ena P
1 reviews | Active since Dec 2017
13 Jun 2025, 19:52
Vodacom - WILL NEVER recommend them. They are not trustworthy
If there was 0 rating they would be getting one. Sept 2023 I received a call that I can get additional data at no additional cost because I've been a loyal client for 20 odd years. 2 October 2023 I received a QUOTATION via email reflecting that the amounts will increase. I immediately called the number provided to say I do not accept the QUOTATION and confirmed via email. By 3 October, they had already changed my invoice to the higher amount. After that they reversed the ******* MIGRATION (which was in fact only a QUOTATION ) but failed to put me back on my original previous contract amount. I have been paying the wrong amount on my invoice from then to date (20 odd months). And have been emailing and calling almosy every 2 weeks for this while time. My contract period is finished and I'm on month to month, still paying the incorrect amount. They have now come back to me to say that I must upgrade my contract or cancel. BUT not a word about the R3500 that they owe me.
Vodacom - just pay me my money that you wrongfully and *******ly deducted!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
14 Jun 2025, 09:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jun 2025, 09:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EP
Ena P's updateReviewer Update
19 Jun 2025, 15:56Dear Vodacom
And more promises!!!
A very sympathetic consultant was in contact on Monday 16 June 2025 with the promise that someone from the famous "back-office" will be in contact to sort this out.
Someone from Vodacom "upgrades" called and said I must upgrade or cancel my number!!!!
Wow Vodacom!!!!
Is this how you do business????
GIve me back my money!!!!!
GIVE ME BACK MY MONEY!!!!!
G I V E M E B A C K M Y M O N E Y ! ! ! ! ! ! ! ! ! ! !
And more promises!!!
A very sympathetic consultant was in contact on Monday 16 June 2025 with the promise that someone from the famous "back-office" will be in contact to sort this out.
Someone from Vodacom "upgrades" called and said I must upgrade or cancel my number!!!!
Wow Vodacom!!!!
Is this how you do business????
GIve me back my money!!!!!
GIVE ME BACK MY MONEY!!!!!
G I V E M E B A C K M Y M O N E Y ! ! ! ! ! ! ! ! ! ! !
EP
Ena P's update19 Jun 2025, 15:56
Reviewer Update
Dear Vodacom
And more promises!!!
A very sympathetic consultant was in contact on Monday 16 June 2025 with the promise that someone from the famous "back-office" will be in contact to sort this out.
Someone from Vodacom "upgrades" called and said I must upgrade or cancel my number!!!!
Wow Vodacom!!!!
Is this how you do business????
GIve me back my money!!!!!
GIVE ME BACK MY MONEY!!!!!
G I V E M E B A C K M Y M O N E Y ! ! ! ! ! ! ! ! ! ! !
And more promises!!!
A very sympathetic consultant was in contact on Monday 16 June 2025 with the promise that someone from the famous "back-office" will be in contact to sort this out.
Someone from Vodacom "upgrades" called and said I must upgrade or cancel my number!!!!
Wow Vodacom!!!!
Is this how you do business????
GIve me back my money!!!!!
GIVE ME BACK MY MONEY!!!!!
G I V E M E B A C K M Y M O N E Y ! ! ! ! ! ! ! ! ! ! !
EP
Ena P's updateReviewer Update
01 Jul 2025, 08:34VODACOM, EXPLAIN THIS TO ME
Dear Vodacom Customer. Your service ticket with reference number EC-21H8-2K50BL has been closed. Thank you Vodacom.
AND YET NOTHING HAS BEEN SORTED OUT!!!!!!!!
(sms received 1 July 2025 at 08:02)
Dear Vodacom Customer. Your service ticket with reference number EC-21H8-2K50BL has been closed. Thank you Vodacom.
AND YET NOTHING HAS BEEN SORTED OUT!!!!!!!!
(sms received 1 July 2025 at 08:02)
EP
Ena P's update01 Jul 2025, 08:34
Reviewer Update
VODACOM, EXPLAIN THIS TO ME
Dear Vodacom Customer. Your service ticket with reference number EC-21H8-2K50BL has been closed. Thank you Vodacom.
AND YET NOTHING HAS BEEN SORTED OUT!!!!!!!!
(sms received 1 July 2025 at 08:02)
Dear Vodacom Customer. Your service ticket with reference number EC-21H8-2K50BL has been closed. Thank you Vodacom.
AND YET NOTHING HAS BEEN SORTED OUT!!!!!!!!
(sms received 1 July 2025 at 08:02)
EP
Ena P's updateReviewer Update
04 Aug 2025, 16:27Vodacom!!!!!
You amaze me yet again!!!!
I finally get the credit on my account and manage to cancel my contract - thank you - it only took 22 months.
I physically went to the midrand offices to cancel my contract and make sure that I am on prepaid. I have this confirmation in writing only because I demanded that the send it to me while I was sitting there.
And I looked forward to going on prepaid on 31 July 2025. This actually happens one day earlier, on 30 July and my remaining data and airtime is gone 1 day earlier, but hey, at least now I'm on prepaid.
I start the process of porting to another service provider....
But....Guess what???? Today I received an invoice for a new contract that was added onto my number!!!!!!!!!!
Why on Gods green earth would I want another contract with Vodacom. I have been struggling to get rid of Vodacom for MONTHS.
When you phone 082135 or *** to query this ******* addition, and cancel it - they cannot see it on their side - BUT it shows on my Vodacom APP and I received an invoice and statement for it.
Oh and my call gets disconnected because I am prepaid and not on contract.
I managed to find out that username SAWON001 was the person who loaded this package on my account on 4 July 2025. I have not been able to speak to him and find out what the hell gave him the impression that I would want a contract every again.
Don't you dare debit my bank with this ******* amount. I want it reversed immediately. I did not agree to another contract.
I would like to warn all Vodacom customers - please check your statements and invoices religiously EVERY MONTH - it seems that Vodacom just adds contracts as they please to take money off your account.
I now want to cancel my debit order with them - and after holding for, what felt like an eternity, I was cut off!!!
Amazing how useless the service is.
You amaze me yet again!!!!
I finally get the credit on my account and manage to cancel my contract - thank you - it only took 22 months.
I physically went to the midrand offices to cancel my contract and make sure that I am on prepaid. I have this confirmation in writing only because I demanded that the send it to me while I was sitting there.
And I looked forward to going on prepaid on 31 July 2025. This actually happens one day earlier, on 30 July and my remaining data and airtime is gone 1 day earlier, but hey, at least now I'm on prepaid.
I start the process of porting to another service provider....
But....Guess what???? Today I received an invoice for a new contract that was added onto my number!!!!!!!!!!
Why on Gods green earth would I want another contract with Vodacom. I have been struggling to get rid of Vodacom for MONTHS.
When you phone 082135 or *** to query this ******* addition, and cancel it - they cannot see it on their side - BUT it shows on my Vodacom APP and I received an invoice and statement for it.
Oh and my call gets disconnected because I am prepaid and not on contract.
I managed to find out that username SAWON001 was the person who loaded this package on my account on 4 July 2025. I have not been able to speak to him and find out what the hell gave him the impression that I would want a contract every again.
Don't you dare debit my bank with this ******* amount. I want it reversed immediately. I did not agree to another contract.
I would like to warn all Vodacom customers - please check your statements and invoices religiously EVERY MONTH - it seems that Vodacom just adds contracts as they please to take money off your account.
I now want to cancel my debit order with them - and after holding for, what felt like an eternity, I was cut off!!!
Amazing how useless the service is.
EP
Ena P's update04 Aug 2025, 16:27
Reviewer Update
Vodacom!!!!!
You amaze me yet again!!!!
I finally get the credit on my account and manage to cancel my contract - thank you - it only took 22 months.
I physically went to the midrand offices to cancel my contract and make sure that I am on prepaid. I have this confirmation in writing only because I demanded that the send it to me while I was sitting there.
And I looked forward to going on prepaid on 31 July 2025. This actually happens one day earlier, on 30 July and my remaining data and airtime is gone 1 day earlier, but hey, at least now I'm on prepaid.
I start the process of porting to another service provider....
But....Guess what???? Today I received an invoice for a new contract that was added onto my number!!!!!!!!!!
Why on Gods green earth would I want another contract with Vodacom. I have been struggling to get rid of Vodacom for MONTHS.
When you phone 082135 or *** to query this ******* addition, and cancel it - they cannot see it on their side - BUT it shows on my Vodacom APP and I received an invoice and statement for it.
Oh and my call gets disconnected because I am prepaid and not on contract.
I managed to find out that username SAWON001 was the person who loaded this package on my account on 4 July 2025. I have not been able to speak to him and find out what the hell gave him the impression that I would want a contract every again.
Don't you dare debit my bank with this ******* amount. I want it reversed immediately. I did not agree to another contract.
I would like to warn all Vodacom customers - please check your statements and invoices religiously EVERY MONTH - it seems that Vodacom just adds contracts as they please to take money off your account.
I now want to cancel my debit order with them - and after holding for, what felt like an eternity, I was cut off!!!
Amazing how useless the service is.
You amaze me yet again!!!!
I finally get the credit on my account and manage to cancel my contract - thank you - it only took 22 months.
I physically went to the midrand offices to cancel my contract and make sure that I am on prepaid. I have this confirmation in writing only because I demanded that the send it to me while I was sitting there.
And I looked forward to going on prepaid on 31 July 2025. This actually happens one day earlier, on 30 July and my remaining data and airtime is gone 1 day earlier, but hey, at least now I'm on prepaid.
I start the process of porting to another service provider....
But....Guess what???? Today I received an invoice for a new contract that was added onto my number!!!!!!!!!!
Why on Gods green earth would I want another contract with Vodacom. I have been struggling to get rid of Vodacom for MONTHS.
When you phone 082135 or *** to query this ******* addition, and cancel it - they cannot see it on their side - BUT it shows on my Vodacom APP and I received an invoice and statement for it.
Oh and my call gets disconnected because I am prepaid and not on contract.
I managed to find out that username SAWON001 was the person who loaded this package on my account on 4 July 2025. I have not been able to speak to him and find out what the hell gave him the impression that I would want a contract every again.
Don't you dare debit my bank with this ******* amount. I want it reversed immediately. I did not agree to another contract.
I would like to warn all Vodacom customers - please check your statements and invoices religiously EVERY MONTH - it seems that Vodacom just adds contracts as they please to take money off your account.
I now want to cancel my debit order with them - and after holding for, what felt like an eternity, I was cut off!!!
Amazing how useless the service is.