FV
Frank V
1 reviews | Active since Jul 2011
30 Nov 2025, 12:16
Vodacom will never have me as a client again
Vodacom used false and misleading information to get me to pay R8447 to “upgrade” my handset earlyon the 26th of September 2025. They then went ahead and cancelled my contract leaving me without service from the 4th to the 20th of October 2025. They did this after I requested them to stop everything and not cancel my contract on the 27th of September 2025.
They have charged me a full month’s services for October and made numerous agreements to refund my money. Tomorrow will be the 1st of December 2025 and i still have not received any refund. Empty promises and disappointing “service”.
I think Vodacom could just as well been a government department as they function exactly the same with *********** employees and dishonest advice and refuse to refund money obtained through false information.
Stay very far away from this company, you will loose and waste your hard earned money with them
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Nov 2025, 19:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2025, 19:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FV
Frank V's updateReviewer Update
02 Dec 2025, 21:36What a joke, no contact, no assistance, empty promises of refunding my money and just total dishonesty. R8447 ******** out of me with false information.
FV
Frank V's update02 Dec 2025, 21:36
Reviewer Update
What a joke, no contact, no assistance, empty promises of refunding my money and just total dishonesty. R8447 ******** out of me with false information.
FV
Frank V's updateReviewer Update
09 Dec 2025, 13:30What feedback?, i was only informed that you will not refund me and misappropriating my money for a second account. ? Who contacted me? I was only requested to send my proof of banking details
FV
Frank V's update09 Dec 2025, 13:30
Reviewer Update
What feedback?, i was only informed that you will not refund me and misappropriating my money for a second account. ? Who contacted me? I was only requested to send my proof of banking details
FV
Frank V's updateReviewer Update
09 Dec 2025, 13:34This message in writing to Vodacom serves to inform you that from 6 December 2025 I consider my contracts with Vodacom null and voided due to Vodacom’s actions in being dishonest and providing false and dishonest information to swindle R8447 from me for contract number ***.
Vodacom breached its term and conditions of the contracts by misappropriating these funds to a second contract in my name after refusal to refund the money in reasonable time. Vodacom also failed to allow me to upgrade cost free due to the misappropriation of the funds as per quote document Invoice_Quote_1-2J6I-***.
Vodacom now bares the sole responsibility of any costs to either contracts if they negligently allow data, sms or voice call minutes to be used on either of the two contract numbers under my name.
Submitting my details to any credit bureau that can negatively impact my good credit record will be viewed as malicious defamation and litigation for damages will be instituted against Vodacom.
Vodacom breached its term and conditions of the contracts by misappropriating these funds to a second contract in my name after refusal to refund the money in reasonable time. Vodacom also failed to allow me to upgrade cost free due to the misappropriation of the funds as per quote document Invoice_Quote_1-2J6I-***.
Vodacom now bares the sole responsibility of any costs to either contracts if they negligently allow data, sms or voice call minutes to be used on either of the two contract numbers under my name.
Submitting my details to any credit bureau that can negatively impact my good credit record will be viewed as malicious defamation and litigation for damages will be instituted against Vodacom.
FV
Frank V's update09 Dec 2025, 13:34
Reviewer Update
This message in writing to Vodacom serves to inform you that from 6 December 2025 I consider my contracts with Vodacom null and voided due to Vodacom’s actions in being dishonest and providing false and dishonest information to swindle R8447 from me for contract number ***.
Vodacom breached its term and conditions of the contracts by misappropriating these funds to a second contract in my name after refusal to refund the money in reasonable time. Vodacom also failed to allow me to upgrade cost free due to the misappropriation of the funds as per quote document Invoice_Quote_1-2J6I-***.
Vodacom now bares the sole responsibility of any costs to either contracts if they negligently allow data, sms or voice call minutes to be used on either of the two contract numbers under my name.
Submitting my details to any credit bureau that can negatively impact my good credit record will be viewed as malicious defamation and litigation for damages will be instituted against Vodacom.
Vodacom breached its term and conditions of the contracts by misappropriating these funds to a second contract in my name after refusal to refund the money in reasonable time. Vodacom also failed to allow me to upgrade cost free due to the misappropriation of the funds as per quote document Invoice_Quote_1-2J6I-***.
Vodacom now bares the sole responsibility of any costs to either contracts if they negligently allow data, sms or voice call minutes to be used on either of the two contract numbers under my name.
Submitting my details to any credit bureau that can negatively impact my good credit record will be viewed as malicious defamation and litigation for damages will be instituted against Vodacom.