Vodacom will leave you to die!

I have had my contract with Vodacom for more than 15 years. Last week I activated IRM for the 1st Time as I was travelling internationally to China I have never travelled abroad before. Vodacom sent me an SMS stating that my IRM has been activated. After a 21hour flight I arrived in China at 10pm to descover my phone was not working. I then borrowed a strangers phone to contact my wife and let her know that I was safe and asked her to contact vodacom. At the time I reached china they were experiencing a typhoon with winds of more than 200km. My wife contacted Vodacom whom refused to help because she was not the contract holder telling her that I should phone them.....with what phone?????????? She explained that I cannot phone because someone at Vodacom did not activate the roaming as per my request..then they told her I should email them and they would contact me within 48hours and that I would have to pay for the phone call. Well...here I am on China in the middle of a Typhoon and my service provider for the last 15 years did not do there Job and does not give a damn about a client in a different country unable to reach anyone. Well done VODACOM!!!