Vodacom will just take the money. Then you wait to get it back....still waiting.

Really unhappy with incorrect debit of account - after we communicated that this was going to happen when we saw the statement weeks ago. None the less to say Vodacom confirmed and assured us it would not.

Causing us incredible incoveinance. I am overseas for work and wife with three babies had to go in store to try and resolve. No luck there and now is trying to prove the debit on our account so that Vodacom can follow whatever process they do to refund us.

But at the same time putting our account into overdraft and we now incur additional service fee charges because of your mistake.

Bot the way to treat loyal customers of 10 years.