RR
Rendani R

1 reviews | Active since Jul 2016

10 Apr 2022, 16:25

Vodacom will increase your contract price whenever they want

Vodacom are greedy and ripping us.. I have a contract with Vodacom and I also have a contract with Telkom..as of today Vodacom added an additional R20 to my contract and when I enquire about this I was told that it’s a 5% increase due to inflation,and Vodacom said that 5% increase only applies to contracts and not prepaid … but on my Telkom contract there is no such thing they said if took a contract for (I.e 300 pm) it will be like that until my contract ends.. so basically Vodacom can increase their prices during your contract period whenever they want… what’s funny is that on their website they are still offering the same device with the same amount that I took it for and not with an additional R20.. so I’m guessing this their stunt to lure customers in and after 6 month increase the price… THIS IS GREED

0
Replies (2)
Vodacom
Vodacom's reply10 Apr 2022, 20:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RR
Rendani R's update14 Apr 2022, 08:50
Reviewer Update
Update:
Vodacom’s reply referred me to clause 8 which by the way it doesn’t exist on the contract that I signed. Well they don’t care about that because they haven’t contacted me. Went to the shop in sandton and they kept saying the will contact me.. they can’t even answer me on what exactly those charges are. Did u increase the device charges ? Did you increase data bundle charges ? Are Vodacom’s contracts now you have to pay interest like a house and car ?