Vodacom will hold you hostage

Avoid this company like the plague. I don't know how many more reviews they need to receive like this before they actually improve their customer service.

My 24 month contract came to an end in December 2020. However, Vodacom refuses to close my account, and has a million excuses to avoid my account closure. This is of course when you eventually get through to them after hours of holding, and them lying about non-existent email addresses where you should send your cancellations to.

It is notoriously difficult to get hold of them, and every email address they provide is either a dud or you merely do not get a response. I formally sent request to close my account on 6/11/2020 and was given 3 different email addresses by different consultants and no response!!!

1. *** 2. *** 3. *** Additionally, I have two references numbers which mean nothing!! *** and Ref nr: 1/CCGIUZ3L7

Please avoid these guys, even if you formally cancel according to their policy, they will still keep you ********ly at their will.