TH
Tanja H

1 reviews | Active since Aug 2016

09 Aug 2016, 16:15

VODACOM WILL GIVE ME A STROKE

<p>At the beginning of JUly I called Vodacom and asked them to cancel my contract which was now 2 1/2 years old but to keep my cell nymber as I wanted to go onto prepaid. Last Sunday, 31 July my number suddenly came up as "This number does not exist". I have since called Vodacom Call Centre probably about 50 times and to date I am no closer to having my cell number reactivated. I have spoken with Molifi, Vuzi, Joseph, Vuyo to mention a few and they all put me through to other departments who put me through to other departments and evenutally to a nyunmber that says"The number you have dialled is not available, please try again later". The cell number in question is ********** and no-one at Vodacom seems to give a **** about my inconvenience. Now I have been told that my contract is still active but no cell number. PLEASE SOMEONE AT VODACOM, FIX THIS PROBLEM. I at at my wits end.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 05:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team