1 reviews | Active since Aug 2018
Vodacom will Credit Bureau Lists its customers
I have lodged various complaints to Vodacom to resolve an issue of a Mr Smit or Smit being linked to my account for phone number ********** 929, and he owes money on that account.
My ID number is ********** 022084, and my cell phone number with Vodacom is ********** 822, Mr Smits ID Number is ********** 022083 which is extremely close to my ID number bar the two digits.
Please also note when I call the 114 Vodacom customer care they call me Mr Smith when my name is Mr Harvey!!!!!!
I have been a VIP customer of Vodacom for over 25 years and never missed a payment on my account which has always been paid by debit order.
I am incensed and enraged now that Vodacom has still done NOTHING about my complaints and requests to correct this error but rather handed me over with a credit listing on my name! I had to wait for my bank Invetsec to advise me when i was looking for a line of credit that was then refused as a result!!!!
Sincerely Graham Harvey
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
