GH
Graham H

1 reviews | Active since Aug 2018

23 Aug 2018, 11:47

Vodacom will Credit Bureau Lists its customers

I have lodged various complaints to Vodacom to resolve an issue of a Mr Smit or Smit being linked to my account for phone number ********** 929, and he owes money on that account.

My ID number is ********** 022084, and my cell phone number with Vodacom is ********** 822, Mr Smits ID Number is ********** 022083 which is extremely close to my ID number bar the two digits.

Please also note when I call the 114 Vodacom customer care they call me Mr Smith when my name is Mr Harvey!!!!!!

I have been a VIP customer of Vodacom for over 25 years and never missed a payment on my account which has always been paid by debit order.

I am incensed and enraged now that Vodacom has still done NOTHING about my complaints and requests to correct this error but rather handed me over with a credit listing on my name! I had to wait for my bank Invetsec to advise me when i was looking for a line of credit that was then refused as a result!!!!

Sincerely Graham Harvey

0
Replies (1)
Vodacom
Vodacom's reply23 Aug 2018, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team