Vodacom will cause heart failure

<p>My Vodacom account was in arears in Dec 2016. On the 20th of December full payment was been made.</p> <p>Vodacom actually owes me R 380.00. We are now on the 15th of Feb 2017 and my account is still blocked. I have spent more than 20 hours on the phone with Vodacom and have visited Vodacom stores as well. No one resolves or takes any kind of responsibility to try and help. Don’t dare to show frustration to a call centre agent because all they do is frog the phone!!! No reference numbers are given for a call so you can’t trace the call back to the *********** agent. Why no reference number....? Because no one wants to take responsibility! Reference numbers will make calls traceable for quality control of calls which is non existing in Vodacom. Why record conversations then? Why does call not get monitored? Because Vodacom does not CARE!!!! I have never seen such bad services from any kind of company. It is unreal to be a paying customer and receive this kind of service from a company that calls themselves market leaders!!</p> <p>#VodacomBadService</p> <p>#Vodacomdoesnotcare</p>