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Steve C

1 reviews | Active since Jan 2022

18 Jan 2022, 13:56

Vodacom WIG without consent

I received a message that my vodacom wig has been activated. I am unaware of what this is. I did not request this. I am certain if anything needs to be activated you need our authorisation. Should we not receive information first with an option to accept or not.

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Replies (4)
Vodacom
Vodacom's reply18 Jan 2022, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

SC
Steve C's update18 Jan 2022, 14:22
Reviewer Update
I'm waiting...
Vodacom
Vodacom's reply18 Jan 2022, 15:12
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Kindly note that the network will provision your sim card for the WIG service once it can detect that your sim card meet the requirements for the service. The WIG service is a service that allow the customer to make use of cellphone banking.

Please note that we deactivated the WIG service on your number.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

SC
Steve C's update18 Jan 2022, 16:09
Reviewer Update
Many thanks for the prompt service.
Please don't allow this type of problem to persist.