dK
derek K
1 reviews | Active since Dec 2012
28 Apr 2023, 08:21
VODACOM WIFI USELESS!
My wifi been down for 8 days now. Took 10 phone calls to get to talk to a supervisor, Justin Boer. He sent me his rmail address in case of further problems. I have sent him 6 emails over 5 days asking him to please call me. He ignores my requests.. vodacom wifi tech department are PATHETIC!!!!! WIFI STILL DOWN!!!!
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Vodacom's replyOfficial
28 Apr 2023, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Apr 2023, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
dK
derek K's updateReviewer Update
28 Apr 2023, 10:43No one will call me. I have sent 13 emails to customer care, and called 9 times, requesting a manager call me. Managers at Vodacom are too important to call customers?!!!!
dK
derek K's update28 Apr 2023, 10:43
Reviewer Update
No one will call me. I have sent 13 emails to customer care, and called 9 times, requesting a manager call me. Managers at Vodacom are too important to call customers?!!!!