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ISABELLA H. JANSEN VAN VUUREN

1 reviews | Active since Mar 2022

15 Jan 2026, 14:17

VODACOM WIFI SERVICES - *********** TO MAKE CLIENTS PROBLEMS PRIORITY

THE WEATHER DAMAGED OUR WIFI ROOTER ON SUNDAY NIGHT 11 JAN.26. WE REPORTED TO VODACOM AND ASKED THEM TO MAKE NOTE ON SYSTEM THAT IT IS URGENT TO SEND SOMEONE OUT TO REPLACE ROOTER AS WE ARE RUNNING OUR BUSINESS FROM HOME. THE YEAR BASICALLY STARTED ON MONDAY 12 JAN.26 WITH US NOT BEING ABLE TO ATTEND TO OUR CLIENTS EMAILS DUE TO WIFI BEING OFF. WE REPORTED AGAIN ON MONDAY, TUESDAY, WEDNESDAY AND THIS MORNING I TOLD THE LADY AT VODACOM - IT IS WAY PAST 24/48 HRS TURN AROUND TIME. NO-ONE AT VODACOM SEEMS TO MAKE OUR QUERIE A PRIORITY. WE HAVING TO PHONE EVERY DAY TO FOLLOW UP. IN MEANWHILE OUR BUSINESS IS STANDING. WHAT IS GOING TO BE DONE ABOUT THIS. WE SPEND MORE THAN R4500.00 PM ON DEVICES FROM VODACOM. BUT WHEN YOU NEED THEM - THEIR SERVICES NON-EXISTING. ***-030309

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Replies (6)
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update16 Jan 2026, 07:35
Reviewer Update
REFERRING TO COMPLAINT ABOUT VODACOM WIFI SERVICES FROM YESTERDAY.
SO TODAY DAY 5 - WIFI STILL OUT WITH NO-ONE AT VODACOM COMING OUT TO REPLACE OUR ROOTER OR PHONING US BACK WITH UPDATE OF WHEN THEY WILL COME OUT TO OUR HOUSE.
SO DAY 5 THAT OUR BUSINESS IS STANDING STILL - AFTER WE PHONED EVERYDAY TO FOLLOW UP AND NUMEROUS TIMES WE INFORMED THE CONSULTANTS AT VODACOM THAT THIS IS A MATTER OF URGENCY.

AT ONE STAGE OUR VODACOM BILL WAS ALMOST R10,000.00 PM
IN MEANWHILE WE DROPPED THE MONTHLY INSTALLMENT TO ABOUT R5,000.00 - DUE TO THIS SAME PROBLEM OF ABSOLUTE UNACCEPTABLE SERVICE FROM WIFI DEPARTMENT AT VODACOM.
I GUESS WE WILL CONTINUE TO LET OUR CONTRACTS RUN OUT - WITHOUT RENEWING THEM SO THAT WE CAN START LOOKING AT OTHER SUPPLIER THAT MAKES THEIR CLIENTS REQUEST PRIORITY!

VODACOM WIFI DEPT. SERVICES IS A DISGRACE!
NOT EVEN MANAGEMENT BOTHERED TO REPLY BACK WITH SOME KIND OF FEEDBACK FROM YESTERDAY'S COMPLAINT.
IF THEY DON'T SEND SOMEONE OUT TODAY TO REPLACE OUR ROOTER - I WILL BE POSTING EVERYDAY 2X SO THAT PEOPLE WILL BE WARNED TO STAY AWAY FROM TAKING OUT CONTRACT/S WITH VODACOM.

I ALSO HOPE WE WILL GET OUR 5X DAYS UP TO TODAY - CREDIT BACK FROM OUR WIFI ROOTER BILL - DUE TO NO SERVICES RECEIVED! MANAGEMENT TO MAKE SURE THIS IS DONE!!
Vodacom
Vodacom's reply16 Jan 2026, 07:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update16 Jan 2026, 10:02
Reviewer Update
DEAR VODACOM CONSUMER WEBSITE TEAM

MY UPDATE AGAIN - I SAID IF NO ONE COMES OUT DURING TODAY I WILL KEEP ON POSTING NEGATIVE REVIEWS AT VODACOM - UNTIL SOMEONE GETS IT!!!!

NOW IT IS GOING FOR 10:00.
5X DAYS WITHOUT WIFI AND WITHOUT ANY FEEDBACK OR FOLLOW UP - UNLESS WE PHONE TO VODACOM TO FOLLOW UP.
IT IS FRIDAY TODAY - WEEKEND IS COMING - THEN WE HAVE TO SIT A WEEKEND ALSO WITHOUT WIFI TO CATCH UP ON OUR BUSINESS WORK WHICH WE LOST THIS PAST WEEK - DUE TO NO WIFI.

I WILL KEEP ON POSTING UNTIL SOMEONE FROM VODACOM COMES OUT TO OUR HOUSE TO REPLACE OUR WIFI ROOTER. WE HAVE BEEN MORE THAN PATIENT ENOUGHT WITH THIS ABSOLUTE TERRIBLE SERVICES FROM VODACOM WIFI DEPARTMENT!

PLEASE SEND EMAIL TO CONFIRM CREDIT DUE ON OUR ACCOUNT DUE TO NO WIFI SINCE SUNDAY NIGHT AS WELL AS IF THERE IS ANYONE AT VODACOM THAT WANTS TO WORK THAT WILL COME OUT TO SORT THIS PROBLEM OUT - TODAY !!!!!!!!
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update16 Jan 2026, 13:56
Reviewer Update
UPDATE FROM MY SIDE ON OUR ISSUE WITH VODACOM WIFI SERVICES.

SO SOMEONE PHONED VODACOM - AFTER YET AGAIN WE HAD TO PHONE TO VODACOM TO FOLLOW UP ON WHEN SOMEONE WILL COME OUT TO OUR HOUSE TO REPLACE ROOTER....JUST TO BE INFORMED THAT THEY NOW DID BOOK A TECHNICIAN FOR TOMORROW.

FIRSTLY - WE WANT TO KNOW WHY WAS IT ONLY BOOKED TODAY WHEN WE REPORTED THE PROBLEM ON MONDAY INFORMING THEM EVERY DAY IT IS MATTER OF URGENCY AS OUR BUSINESS IS STANDING NOW. WHAT DID VODACOM STAFF DO - WITH OUR CALLS TO FOLLOW UP AND COMPLAINTS DURING THIS WEEK IF THE TECHNICIAN WAS ONLY BOOKED FOR TOMORROW.

SECONDLY - WE HAVE NEVER IN THE PASSED EXPERIENCED THAT ANY TECHNICIAN FROM VODACOM IS WORKING OVER A WEEKEND. THIS WILL BE A HUGED SURPRISE IF EVENTUALLY SOMEONE SHOWS UP TOMORROW.

SO THIS LEAVES US WITH OUR FIRST QUESTION!!
WHAT WAS DONE WITH OUR QUERIE AND PROBLEM LOGGED AT VODACOM SINCE MONDAY MORNING????

PATHETIC SERVICES FROM VODACOM WIFI DEPT. FOR TOO LONG NOW!
WE ARE WAITING FOR OUR CONTRACTS TO RUN OUT - THEN WE WILL MAKE OUR MOVE.
SEEMS LIKE TO BE CLIENTS FOR MORE THAN 20 YRS AND PAYING FEES FOR ALMOST R10,000.00 A MONTH (BROUGHT DOWN TO +- R5,000.00 CURRENTLY - BECAUSE OF THIS BAD SERVICE FROM WIFI DEPARTMENT) - TO BE A LOYAL CLIENT, DOESN'T COUNT FOR ANYTHING AT VODACOM!
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update17 Jan 2026, 11:52
Reviewer Update
UPDATE FROM MY SIDE AGAIN - ON THIS RIDICULOUS SERVICES FROM VODACOM (IF YOU CAN CALL IT SERVICE)!!

REFERRING TO MY NUMEROUS COMPLAINTS ABOUT WIFI DEPT SERVICES - THE LAST UPDATE RECEIVED FROM VODACOM - AFTER YET AGAIN WE HAD TO PHONE THEM TO GET FEEDBACK ON OUR COMPLAINT - THEY INFORMED US THAT TECHNICIAN WILL COME OUT TODAY AT 10:30

NOW IT IS 11:47!!!!! NO TECHNICIAN YET!!!!
WE PHONED THIS MORNING TO CONFIRM APPOINTMENT, - WE PHONED AGAIN LATER TODAY TO FOLLOW UP. THEY CANNOT TELL US IF AND WHY THE TECHNICIAN IS NOT AT OUR HOUSE YET TO REPLACE ROOTER.
SO WE HAD PLANS FOR THIS AFTERNOON - BUT BECAUSE OF VODACOM TOTAL *********** SERVICES - WE HAVE TO CANCEL OUR PLANS MADE WEEKS AGO - BECAUSE VODACOM'S TECHNICIANS CANNOT KEEP TO BOOKINGS MADE.

SO OUR WIFI OFF SINCE MONDAY. 6 DAYS !!!!!!!!!!
AFTER THEY INFORMED US THAT TURN AROUND FOR SOMEONE TO BE SEND OUT IS 24 - 48 HOURS.
IT IS NOT 24 HOURS X ALMOST 6 FULL DAYS! NO-ONE TO PHONE US FROM VODACOM TO KEEP US UPDATED OR INFORMED!!!
AS MENTIONED YESTERDAY - THIS BEING LOYAL TO THEM AFTER MORE THAN 20 YRS CLIENTS TO THEM AND THOUSANDS OF RANDS WE SPEND PER MONTH ON CONTRACT FEES.
AND PEOPLE WARNED US THAT WE WILL NOT BE HELP WITHIN 4 DAYS - THEY SPOKE OUT OF EXPERIENCE AND SAID THAT IS WHY THEY MOVED TO OTHER SUPPLIER!

LET US KNOW WHAT WE CAN DO TO CANCEL ALL OUR CONTRACTS WITH VODACOM??
WE HAVE BEEN MORE PATIENT THAN WHAT WE ARE SUPPOSED TO BE!!
ABSOLUTE RIDICULOUSE SERVICES!
TO FUTURE CLIENTS THINKING ABOUT TAKING CONTRACTS OUT FROM VODACOM - DON'T!
WE HAVE BEEN LOYAL FOR 20 YEARS PLUS - THESE PAST 3 YEARS TERRIBLE SERVICES. YOU WILL REGRET IT! GO AND LOOK AT ALL MY COMPLAINTS AND UPDATES ON THEIR SERVICES.
IHJVV
ISABELLA H. JANSEN VAN VUUREN's update17 Jan 2026, 13:25
Reviewer Update
Formal Complaint and Request for Immediate Contract Cancellation – WiFi Services Failure
Vodacom Management / WiFi Services Department,I am writing to formally lodge a serious complaint regarding the unacceptable level of service we have received from Vodacom’s WiFi department and to request the immediate cancellation of all our current Vodacom contracts.Timeline of Events:
  • Our WiFi router was damaged due to severe weather on Sunday, 11 January 2026.
  • The fault was officially reported to Vodacom on Monday morning, 12 January 2026.
  • We were advised that the turnaround time for repair or replacement would be 24–48 hours.
  • Since then, we have contacted Vodacom every single day to follow up.
  • Despite these daily calls, we have received no feedback, no call-backs, and no updates.
  • We were informed that a technician would attend our premises today, Saturday, 17 January 2026, at 10:30.
  • It is now 13:13, and no technician has arrived, nor have we received any communication explaining the delay.
From the very first call, we repeatedly requested that this matter be logged as urgent, as we run a business from home. As a result of Vodacom’s failure to act, we have now lost six consecutive days of business operations due to no WiFi connectivity.Customer History:
We have been loyal Vodacom customers for over 20 years. At one point, our monthly debit orders amounted to approximately R10,000 per month. However, due to consistently poor service from the WiFi department over the past 3–5 years, we were forced to cancel several contracts, reducing our monthly spend with Vodacom to approximately R5,000.Unfortunately, this ongoing experience has made it clear that our loyalty and long-standing relationship with Vodacom are not valued.My fiancé specifically requested that a supervisor contact him to escalate yet another complaint. To date, there has been no call-back, which has sadly become the expected outcome based on our recent experiences.Decision to Cancel All Contracts:
Due to the repeated service failures, lack of communication, missed appointments, and complete disregard for urgency, we have reached the point where we no longer wish to continue any relationship with Vodacom.We hereby request:
  1. Immediate cancellation of all our current Vodacom contracts, regardless of remaining contract periods.
  2. Written confirmation of the cancellation process and timelines.
  3. Confirmation of credit due to us for the six days without WiFi service, during which we were unable to operate our business.
We did not sign contracts for this level of service. We tried to remain patient and gave Vodacom the benefit of the doubt, despite numerous warnings from others about similar negative experiences. Sadly, those warnings have proven accurate.We are formally done with Vodacom and await urgent written confirmation regarding:
  • Contract cancellations
  • Credits owed
  • Next steps from Vodacom management
This matter has now escalated beyond frontline support and requires immediate attention from senior management.