Vodacom Wifi Service1

I have been batling with Vodacom for months now.The latest was 2 weeks ago on 4th of August.Spoke to a lady namely Evonne.It seems this time around I hit the jackpot.She even gave me a reference number and had insight with my problem paying for a wifi service that is inconsistent and not readily available.She promised to send me the reference number and will follow up with me in a weeks time.Till up to now no follow up from Vodacom. My experience with Vodacom up to now is a picture burned into my mind as ***********,unreliable,***** and not trustworhty at all.According to them conversations are taped for later reference or whatever.I was polite at all times and explained my dilemma in detail to no avail at all. It seems they think the problem will go away by it self if they just ignore me.As hellopeter was one of my options to no avail till now I will have to turn to other options.Ombudsman,newspapers or the racecard.Vodacom don't want to solve my problem because I am white.If their is other advice or means to solve my problem I would like to hear about them.