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Ashton W
1 reviews | Active since Aug 2024
30 Aug 2024, 09:02
Vodacom Wifi poor customer service
i logged a call for my Wi-Fi on Monday, 26 August. I received a call only yesterday, 29 August. I missed the call and the agent claims to have called me 3 times, but my call log shows only 1 call. I was informed that my call reference has been closed. How do you close a call knowing you haven't fixed the problem? This is about the third time my Wi-Fi has had issues and every time it takes Vodacom more then 7days to resolve the issue. We have never been re-imbursed for the time we couldn't access the internet. I have also been advised that i need to log another call and wait another 72hours for assistance.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Aug 2024, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Aug 2024, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AW
Ashton W's updateReviewer Update
02 Sept 2024, 07:58To date, no technician has been sent out, really disappointing
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Ashton W's update02 Sept 2024, 07:58
Reviewer Update
To date, no technician has been sent out, really disappointing
AW
Ashton W's updateReviewer Update
03 Sept 2024, 09:52Good Day
This is completely unacceptable. Vodacom still has not sent out a technician. Yesterday they called and said the wifi should be working and till now, there is no internet connection. Horrible customer service if you ask me. I really hope we will be re-imbursed for the downtime.
This is completely unacceptable. Vodacom still has not sent out a technician. Yesterday they called and said the wifi should be working and till now, there is no internet connection. Horrible customer service if you ask me. I really hope we will be re-imbursed for the downtime.
AW
Ashton W's update03 Sept 2024, 09:52
Reviewer Update
Good Day
This is completely unacceptable. Vodacom still has not sent out a technician. Yesterday they called and said the wifi should be working and till now, there is no internet connection. Horrible customer service if you ask me. I really hope we will be re-imbursed for the downtime.
This is completely unacceptable. Vodacom still has not sent out a technician. Yesterday they called and said the wifi should be working and till now, there is no internet connection. Horrible customer service if you ask me. I really hope we will be re-imbursed for the downtime.