CP
Caroline P
1 reviews | Active since Nov 2019
20 Nov 2019, 17:01
Vodacom wifi not as expected
I signed up for wifi about a month ago today I contacted the lady who helped me via email to find out when it will be installed she then informed me that they can not install it in my street as she just found out???? This is the worst service ever!
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Replies (2)
Vodacom's replyOfficial
21 Nov 2019, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Dec 2019, 12:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have made contact with Damon and provided feedback with regards to Fibre service.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 12:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have made contact with Damon and provided feedback with regards to Fibre service.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,