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Deon M
1 reviews | Active since Oct 2022
31 Oct 2022, 18:35
Vodacom Wifi Nightmare
I have submitted /opened a service request...I have been struggling with my home internet for more than 2 weeks now. I am paying R500 a month for no service. I can not work...I was called by a technician,which told me he will call the next day...which he didn't...Saterday I called Vodacom Customer service again..and was told it will be reported to a technician after they lodge another service request...I haven't heard anything...My branch in Tzaneen has done everything they could to assist me...
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Vodacom's replyOfficial
01 Nov 2022, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Deon M's updateReviewer Update
01 Nov 2022, 18:58Just wanted to say that the Wifi issue has been resolved and that I received excellent service from Greg, the technician at Vodacom...He went over and beyond to assist me. He was só kind and patient...
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Deon M's update01 Nov 2022, 18:58
Reviewer Update
Just wanted to say that the Wifi issue has been resolved and that I received excellent service from Greg, the technician at Vodacom...He went over and beyond to assist me. He was só kind and patient...