Vodacom wifi issues

Good day

I called into the cancellations department yesterday advising that I am having issues with my wifi network and I am struggling as I am working from home and I am constantly in meetings.

I was advised that I will need to pay in R2640.00 in order to cancel the contract which is extremely unfair as the reason for my cancellation is due to Vodacom being unable to provide me with Reliable network coverage and connection.

If I am lucky I need to hotspot on my phone in order for me to get any work or meetings done as the network on my phone is sometimes unstable.

I spoke to Lucky Vilakazi at the cancellations department who advised that he will expedite this issue and I should receive feedback in about 2 or 3 days.

At 5 am this morning my wifi stopped working. I have not being able to log on since.

I called into the cancellations department this morning and spoke to Philisile who in turn advised that I cannot cancel the contract and will need to get the network sorted out. How exactly do I do that?

I am once again forced to use my phone as a Hotspot to get work done.

Please advise how I can go about having this issue sorted, if that fails cancel the contract.

I will not be paying the ludicrous amount you are requesting as you are failing to provide the required service.

Number: *** Contract was taken out July 2021. My contact details Claudia Moloko ***