TB
Thabo B
1 reviews | Active since Jun 2020
25 Apr 2025, 14:00
Vodacom WIFI is the worst for 5 days no connection and help
My Vodacom WiFi is down for the whole work at home and Vodacom contact centre is just useless but I don’t skip my monthly debits go off every month on time ,how am supposed to work at home @Shameel Joosub please assist this worst service ever ,the technician come in my complex but won’t assist and refer us to contact center this is really pathetic !!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Apr 2025, 14:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2025, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TB
Thabo B's updateReviewer Update
27 Apr 2025, 09:59Dear Vodacom ,
No one has attended this issue since your response instead am one phoning daily to get same responses…Your contact centre keeps escalating to supervisor !!!how can it be difficult to dispatch a technician to my premises???your service really sucks you don’t respect customers ….
No one has attended this issue since your response instead am one phoning daily to get same responses…Your contact centre keeps escalating to supervisor !!!how can it be difficult to dispatch a technician to my premises???your service really sucks you don’t respect customers ….
TB
Thabo B's update27 Apr 2025, 09:59
Reviewer Update
Dear Vodacom ,
No one has attended this issue since your response instead am one phoning daily to get same responses…Your contact centre keeps escalating to supervisor !!!how can it be difficult to dispatch a technician to my premises???your service really sucks you don’t respect customers ….
No one has attended this issue since your response instead am one phoning daily to get same responses…Your contact centre keeps escalating to supervisor !!!how can it be difficult to dispatch a technician to my premises???your service really sucks you don’t respect customers ….