AM
Ayanda M
1 reviews | Active since Jul 2024
30 Jul 2024, 16:47
Vodacom wifi is pathetic
I am not happy with Vodacom. My wifi goes off every single day and I have to call Vodacom only for them to tell me that they are escalating my call or or the technician is still investigating. Can I have a solution regarding this and this time I need a permanent solution not a temporary one where I have to unplug my router a few times before it start working again. I am tired of taking my time calling Vodacom every single as if I do not have anything better to do. Your customer service is pathetic. Ever since I have signed this contract, every two weeks I have to call vodacom. Vodacom is **** and they have no respect for te clients. SR240727 - 270503.
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Replies (1)Vodacom's replyOfficial
31 Jul 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
