ZN
Zothile N

1 reviews | Active since Feb 2018

17 Jan 2021, 10:06

Vodacom wifi *****

We have vodacom wifi at my house.

The connection was really bad so we called them to fix it. The agent I spoke to asked for the wifi password during the whole process. I gave him the password and my issues were resolved.

The next day I got disconnected from the wifi and it said my password was incorrect. I called vodacom about this and they asked for the mac address and fixed the issue. Less than an hour later, my wifi was saying incorrect password again.

I literally cannot connect to my own wifi because of this password issue but when I log on to my vodacom profile my data usage keeps increasing.

Usually we use about 50gigs per month but now it hasnt even been a month and our wifi usage is at 85gigs

This is strange.

I dont know what vodacom is doing but it is completely unacceptable

I will be cancelling my wifi with them immediately. This is the worst service ever

0
Replies (1)
Vodacom
Vodacom's reply17 Jan 2021, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team