Vodacom WiFi fail

My WiFi has been disconnected from the 22nd of July and to date it is still not up. When I call, I’m told that the fault is with my open serve box. The question is why hasn’t Vodacom logged a call with open serve to come and fix the problem. I don’t have a contract with Openserve. This is the second time this is happening.

Furthermore, I renewed this agreement for 12 months last year in September and when I call and want to get out of it for nonperformance, I’m told that the contract is 24 months.

Fix my connection or release me from my contract. I’m suffering harm and inconvenience each day that I can’t access WiFi. Even if I didn’t pay for the service for the period that it wasn’t available, it still wouldn’t be sufficient to compensate me for the stress that you are causing me.

Fix my WiFi or release me. Failure of which I will explore other avenues