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Zandile N
1 reviews | Active since May 2025
05 May 2025, 14:43
Vodacom WIFI down over a week!
The Wifi connection has been down for over a week now, and not getting ay help from the Vodacom team. We've been calling them frequently and all they say is that the issue has been escalated but no technician has called or arranged time to get the wifi connection up and ready. So frustrating to deal with this, having been a vodacom customer for so many years. Do yourself a favour and do not go with Vodacom for wifi or fibre. Very poor service.
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Replies (2)
Vodacom's replyOfficial
06 May 2025, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2025, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zandile N's updateReviewer Update
07 May 2025, 09:15Will be cancelling my WiFi contract this week. The calls received weren’t of any assistance.
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Zandile N's update07 May 2025, 09:15
Reviewer Update
Will be cancelling my WiFi contract this week. The calls received weren’t of any assistance.