NB
Nicola B
1 reviews | Active since Jun 2016
02 Nov 2018, 14:31
Vodacom WIFI Down!!
Vodacom Fiber
Im so dissapointed my line has been done for over 3 days and now its getting to the weekend.
I have spoken to 3 different ladies who keep saying ''we will escalate it'' AND 'we will send a email''
I have taken over 2.5 hours calling vocacom ********** - waiting for them to trouble shoot etc...
Come now!! Its a DNS issue and surely it can be sorted out quickly??
I hope you wont be charging me for these days that its been down! I want it up and running asap!!
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Replies (2)
Vodacom's replyOfficial
02 Nov 2018, 17:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2018, 17:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2018, 19:00Dear Nicola,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed the technician thats dealing with your query and we requested him to make urgent contact with you. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed the technician thats dealing with your query and we requested him to make urgent contact with you. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply02 Nov 2018, 19:00
Official
Dear Nicola,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed the technician thats dealing with your query and we requested him to make urgent contact with you. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have emailed the technician thats dealing with your query and we requested him to make urgent contact with you. Regards Consumer Website Team(SA)
Best regards,