1 reviews | Active since May 2018
Vodacom WIFI Contract cancellation.
I have a Wi-Fi contract with Vodacom. I recently moved house (since August), Since then i have been struggling with connection using my personal router and the work router. A Vodacom Technician has been at my place numerous times and tried different routers and nothing worked. He eventually brought a network engineer and they could not resolve the problem. I was advised to buy a Wi-Fi booster (Cost the company R5000) and that also did not help. I requested that they cancel my contract and they raised a quotation of R6,288.00 for me to settle. I do not understand why i should pay any amount since their network is the one that is failing me. I am paying for a service that i am not using. I personally feel that they should compensate me for the frustration and inconvenience caused. I want that fee wavered and the contact cancelled.
To date, my query has not been addressed. Should I perhaps take it up with ICASA?
It's been months and yet thus has not been resolved. Will I get refunded my money back from when I started complaining?
I had to take up another contract with TelkomSA since their coverage is excellent where I stay. I am now paying for 2 contracts and using only one. My rights are being violated and am being ****** by your company. 😡😡😡😡
To date, my query has not been addressed. Should I perhaps take it up with ICASA?
It's been months and yet thus has not been resolved. Will I get refunded my money back from when I started complaining?
I had to take up another contract with TelkomSA since their coverage is excellent where I stay. I am now paying for 2 contracts and using only one. My rights are being violated and am being ****** by your company. 😡😡😡😡