Vodacom WIFI cancel contract please slow speed

Item: Vodacom
Rating: 1
Author: Irene Q

I posted a while ago here about my internet speed from Vodacom. There was a technician here who did not say anything about my complaint, although when he left he said he had to go to another customer just a few streets away complaining about the slow speed as well. I never heard a peep about it again...please can I cancel my WIFI contract since I am not getting the service I was promised. Clearly Vodacom cannot deliver the service and will I have to make use of another. Irene Quist ***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Jan 2021, 07:18

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Jan 2021, 07:18

Official

Irene Q's updateReviewer Update

14 Jan 2021, 11:11

Thank you very much for nothing!!
I got a msg that they are looking into the matteron the 12th of January...no one has been here.
Then I got a msg that the matter is being addressed on the 13th... no one has been here.
Just now I got a msg that the matter is resolved...still no one has been here or contacted me!!!
What the hell???
Vodacom I want the service promised or my contract cancelled without penalties or any other costs.
Here are companies who can give me a real service!!!

Irene Q's update14 Jan 2021, 11:11

Reviewer Update