Vodacom WiFi Calling Is Broken

Vodacom private messaged me the following reply" Unfortunately, WIFI Preferred is not network dependent, its a device feature. Please visit your nearest Vodacare Repair Store for any technical assistance. " This just proves they did not vaguely even understand what I was trying to tell them about the Wifi Calling issue. If they had bothered to carefully read my complaint properly they would have understood what I am complaining about. Instead I got someone from Vodacom passing the buck, yet again. And this is precisely why I'm cancelling all our business and private lines to move over to MTN. And I bet you nobody will try taking this further to help me, obviously all our business lines, VOIP lines, data contracts and devices, and laptop rentals and equipment, our personal lines, and my over 20 years of loyalty to Vodacom are not important enough to them.

Nobody from Vodacom ever got back to me again about the broken Wifi calling issue. To summarize for other people who are having this issue, when we use various Android as well as iOS devices with Wifi calling enabled (all devices with the latest software updated and network operator settings app****) then the Wifi calling initially works on Vodacom, with the settings set to Wifi Preferred. But as soon as you go out of range of the Wifi Network (on any Wifi network, we have tested on many different ones) then when rejoining any Wifi network, the device defaults back to Wifi Calling, but the Network Preferred setting. It never stays on Wifi Preferred. This problem also occurs when rebooting any of the devices. So if the network radio signal is bad on a tower (like load shedding, or being in a ba*****t, or a place with poor radio tower coverage) it is always much better to use Wifi calling, and no calls are unintentionally missed because clients can't get hold of you (a huge problem as you would imagine).

However when we test on MTN or Telkom or with any other service providers who have the Wifi calling option, the exact same Android and iOS devices always stay on the Wifi Preferred option. They never default back to the Network Preferred wifi setting when going out of range and rejoining thr Wifi network. The setting is stable even when rebooting any of the devices, they always default back to Wifi Preferred. So many users are having the same issue, see: https://mybroadband.co.za/forum/threads/who-has-the-best-wifi-calling-out-of-the-cell-operators.***/ specifically " Mine just resets to mobile network preferred for Vodacom. Outside of using the airplane mode trick you mentioned, I've given up on Vodacom. This is on a s23".

I had this issue years ago, and Vodacom changed a setting on their side, and everything worked perfectly, then one day it just stopped working. I have tried probably about 20 escalations but nobody has any clue what I'm talking about, not even our Vodacom Business Manager. Hopefully enough people find this article and reply on it to force Vodacom to do something about it.

Nobody from Vodacom ever got back to me again about the broken Wifi calling issue. To summarize for other people who are having this issue, when we use various Android as well as iOS devices with Wifi calling enabled (all devices with the latest software updated and network operator settings app****) then the Wifi calling initially works on Vodacom, with the settings set to Wifi Preferred. But as soon as you go out of range of the Wifi Network (on any Wifi network, we have tested on many different ones) then when rejoining any Wifi network, the device defaults back to Wifi Calling, but the Network Preferred setting. It never stays on Wifi Preferred. This problem also occurs when rebooting any of the devices. So if the network radio signal is bad on a tower (like load shedding, or being in a ba*****t, or a place with poor radio tower coverage) it is always much better to use Wifi calling, and no calls are unintentionally missed because clients can't get hold of you (a huge problem as you would imagine).

However when we test on MTN or Telkom or with any other service providers who have the Wifi calling option, the exact same Android and iOS devices always stay on the Wifi Preferred option. They never default back to the Network Preferred wifi setting when going out of range and rejoining thr Wifi network. The setting is stable even when rebooting any of the devices, they always default back to Wifi Preferred. So many users are having the same issue, see: https://mybroadband.co.za/forum/threads/who-has-the-best-wifi-calling-out-of-the-cell-operators.***/ specifically " Mine just resets to mobile network preferred for Vodacom. Outside of using the airplane mode trick you mentioned, I've given up on Vodacom. This is on a s23".

I had this issue years ago, and Vodacom changed a setting on their side, and everything worked perfectly, then one day it just stopped working. I have tried probably about 20 escalations but nobody has any clue what I'm talking about, not even our Vodacom Business Manager. Hopefully enough people find this article and reply on it to force Vodacom to do something about it.