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Edward N
1 reviews | Active since Feb 2021
09 Apr 2021, 09:24
Vodacom Wifi Call Centre not helpful at all - how difficult is it to activate a wifi router??
Four days later, and four calls later (repeating the same story to four different wifi call centre agents), my wifi router is still not activated. I do not know what to do anymore, I do not even have the energy to call the Vodacom Wifi Call Centre anymore. What will it take for Vodacom to activate my wifi router?????? This is the worst service I have ever received from Vodacom and I am beyond being frustrated at this point.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
EN
Edward N's updateReviewer Update
10 Apr 2021, 09:35Vodacom Consumer Website Team can you please explain what do you mean by 'in due course' because it's 24 hours later now since I logged my complaint on Hellopeter, and almost 22 hours since you responded to it - yet no one has contacted me from your team, and neither has my router problem been resolved. Is this what you call acceptable customer service in your KPI's. In fact, I called the Wifi Call Centre again around 5:30 pm yesterday afternoon and spoke to one of the agents called Dada. He told me exactly what I already knew - that the router has not been configured as yet - even though the Service Request was created on Wednesday and currently assigned to Candice. So, what I would like to know from Candice - when is she planning to resolve this matter? I have been without the internet for a week now. Are you proud of the service you are rendering to your customers - be honest with yourselves.
EN
Edward N's update10 Apr 2021, 09:35
Reviewer Update
Vodacom Consumer Website Team can you please explain what do you mean by 'in due course' because it's 24 hours later now since I logged my complaint on Hellopeter, and almost 22 hours since you responded to it - yet no one has contacted me from your team, and neither has my router problem been resolved. Is this what you call acceptable customer service in your KPI's. In fact, I called the Wifi Call Centre again around 5:30 pm yesterday afternoon and spoke to one of the agents called Dada. He told me exactly what I already knew - that the router has not been configured as yet - even though the Service Request was created on Wednesday and currently assigned to Candice. So, what I would like to know from Candice - when is she planning to resolve this matter? I have been without the internet for a week now. Are you proud of the service you are rendering to your customers - be honest with yourselves.