Vodacom WiFi

Every single time there is an outage in my area, the area is restored but then I always either stay off or keep going off. I was off the day after the outage, phoned, fixed then again the day after. I have now had no internet since 10pm last night. I phoned at 8:00 am today, 1pm still nothing. I phoned again with my reference number. The consultant sounds half asleep. The ticket is STILL OPEN and takes 24 to 48 hours just to be assigned to a consultant??? Then how much longer after it’s assigned does it take to be restored? I tell the consultant that I work from home which means u can’t do anything until someone wakes up? The response “mmmmm”, have a red bull or 5!!