Vodacom wifi

My story start like this, I have app**** for a wifi contract with Vodacom (hereafter refered to as VC) in March 2020, great stuff, one week everything sorted. This is now where my problem start, the 2nd of November a deduction from VC in my bank account for the amount R1309, 36 and again on the same day another of R604, 44, so I phone them to find out what the problem could be, and take note this has happend in the past aswell, and take note I did make another payment on the 30th October R605. Now I phoned them, told them about the query and ask what the problem could be, then I discovered thar I have two accounts with VC, ask them to cancel one account, great stuff, on the 9th my wifi disconnect, phone VC, ask what could be the problem now, no reply, wifi came back on, from the 11th of November 2020 the wifi is off, try to solve, SR ***, up to date the 18th November 2020 no one try to contact me. This is absolutely redicules, now I sit with no internet, and when ever I phone them all they say is that they are working on the problem, so now I must accept this as a client.