Vodacom WIFI

Afternoon!

I have been reporting WIFI services off the whole week this week since Monday 19 Aug.2024 – up to today still off Sunday 25 Aug.2024 The WIFI went back on late Wednesday afternoon just to be off again Thursday later morning/early afternoon.

Dean from Vodacom does know about it and he did arrange data transfer for me to my phone to use it as Hotspot for us to be a little able to at least go on in some way or another with our business responsibilities. I am grateful for the alternative help.

However I am not happy. I went out of my way and reported early Friday morning to WIFI department that I know where the problem is. Down in our street in Kraanvoëlstr., Brits, -one of our neighbours water meter was ******. The water was pouring. We saw when we pass there on Friday morning that the main WIFI box was lying outside. So there is the problem!!! I think the Municipality when they dig into the ground by mistake cut the WIFI cable also. So, -now I reported it on Friday, -saving Vodacom time to first investigate and doing enquiries from their side. The only thing you from Vodacom side had to do, was to send technicians out to fix and repair WIFI box. A whole week without WIFI services!! Not a soul during the weekend to come and fix the problem as I reported. So is it too much to ask to fix the problem asap, when I as client informed Vodacom WIFI dept. where the problem is? Why was there not one technician coming out to site and fix the problem?? Just once again a phone call this afternoon which I missed, because I am not waiting for phone calls, -I am waiting for service and actual sorting out the problem.

Tomorrow is Monday… a week! So how long must we still wait for any kind of service? Our next door neighbours also complaint yesterday and told us they are also fedup.

Like I say, I do appreciate the communication Dean and another guy from Vodacom tried to make, but it does not fix the problem we have and still keep on having (nothing is getting better or improving) and to be honest I am just done! I mentioned in my complaint to Hellopeter, - I want to cancel all my contracts. This is NOT THE KIND OF SERVICES I SIGNED UP FOR FROM VODACOM!

PLEASE INFORM US WHAT IS TOTAL CREDIT AMOUNT THAT WILL BE CREDITED BACK TO US FOR A WHOLE WEEK WITHOUT SERVICES AND HOW I CAN GO ABOUT CANCELLING ALL MY CONTRACTS?

Please no more phone calls. Just fix the problem and give me feedback on our total credit due and when it will be paid back as well as who to speak to for us to cancel ALL contracts at Vodacom.

Isabel Jv Vuuren *** ***

SR Number SR***