ZC
Zak C
1 reviews | Active since Jul 2017
28 May 2020, 10:06
Vodacom WIFI
I have a Vodacom portable WiFi. My data has ended before the end of the month.
Yesterday i purchased 5 GIG of data which lasted a few hours without using data.
I called the data help line but the voice speaking keeps telling me that I should go on the website to sort out my problems. I want to know how 5 GIG of data which cost me R289 can just finish in no time. There is just no one to speak to. Unfortunately I did renew my contract with Vodacom from 1 June but I am reconsidering cancelling. They offered me double data in my new contract but if it just vanishes that fast then I wonder .....
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Replies (2)
Vodacom's replyOfficial
28 May 2020, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2020, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2020, 13:26 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2020, 13:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Best regards,