LJ
Liza J

1 reviews | Active since May 2019

21 Apr 2022, 10:04

Vodacom Wifi

Super disappointed with the accounts department for Wifi. I have been struggling since 2021 to get my account fixed and closed but client service was **********, nobody is willing to help me at all. After a year and a half, I received the paid-up letter BUT with the attorneys, it still shows in arrears and I still get phone calls DAILY that I need to pay the account even with a paid-up letter they do not stop calling. Absolutely pathetic service and will never be a Vodacom client again!

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team