LF
Lauren F

1 reviews | Active since Feb 2013

12 Jul 2023, 10:29

Vodacom Wifi

Initially it was a bit of a mission to receive my order because Ram had the incorrect contact number for me. Once received, the set up was such a breeze. Stunning router, with long enough cables and only two to plug in, not like the one from my previous provider that is from the dark ages with ridiculously short cables and there are 4 or more of them. R250 less than my previous provider for double the mbps. Internet wouldn't connect so I contacted customer care who sorted it within a few hours. The TV is SO clear that it was a strain on my eyes because I have been watching a blurry & pixelated TV for 3 months. I was with the last provider for 6 years and tried to give them a very fair chance but I am so glad I changed over to Vodacom. I am very impressed. Definitely worth the wait for delivery.

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2023, 11:49
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team 
LF
Lauren F's update12 Jul 2023, 11:53
Reviewer Update
Special mention goes out to Ammaarah Wolhuter as well who went out of her way to escalate the delivery and even give me her direct email address should things not go according to plan. Thank you!