Vodacom Wi FI - what a frustration

I am a client with vodacom with my cell phone contract for many years and i decided to take out a wi fi contract. After two months of usage I had to move house so i requested a movement to the new adress. Nkosana Msibi contacted me after a few days of requesting the movement asking if the installation was complete as the case was now closed. I advised that no one has done the installation and he was going to then call me back. I waited for a few days and nothing happened so during lockdown here i am without wi fi and school homework getting behind and I had to work with 3 G instead of wi fi. I called several times and spoke to different people after e mailing Nkosana without receiving replies to my e mails. I spoke to Penny who refused to give her surname, spoke to Rashaad who promised a reply asap to my e mail which never came. Penny did call me back once and never again. I then spoke to Colwynne who seemed the most interested in my problem as he sent me an e mail immediately but it still took days to get a response. Finally Nkosana sent me an e mail saying that he had escalated the installation several time, but he omitted to keep me in the loop. Its now been approx 3 weeks and still no wi fi. I did get a reference at some point for the request to vuma and vuma advised that the request was done wrong. Eventually i wanted to call to cancel the whole thing and called *** who referred me to cancellations on *** who cut me off twice. Eventually they told me that they could not cancel through *** and had to dial *** which is where i was transferred from. So here I am still without wi fi. I finally received a ref from colwynne and I called vuma but they say I have to wait another 24 hours for the case to be captured. So here I am very frustrated still no wi fi and as much as Colwynne helped I feel that I was not taken care of as a client for many years and even a new client, this is just not right. I am definitely not renewing my cell contract with vodacom and I also have another contract with them which is fairly new, I am sure there are many companies who would like my business. I cannot cancel this wi fi contract even though I have not had wi fi for the last 3 weeks as i will have to pay a cancellation fee which will not be in my favor. So lets see what happens now and if my wi fi will be installed by next week. I can only hope and pray.