LR
Louis R

1 reviews | Active since Jun 2017

28 Jun 2017, 08:49

Vodacom Wi - Fi router R 216

<p>I have aquired a new wifi router on the 12/04/02017 from Vodacom in Knysna. They installed the router and in the shop it worked. At home however the router did not want to activate the admin spreadsheet. I uninstalled the program and reinstalled and subsequently learned that the admin spreadsheet will only open once after installatiopn. As soon as the PC is closed you have to uninstall and reinstall. I have spent many hours at the shop with very friendly people who fiddled with pins and paper clips to no avail.</p> <p> </p> <p>Furthemore the night owl data has never been acivated and I am getting no answers to my enquiries. I am told that i can not cancell the contract or ask for another Router etc ets etc..</p> <p> </p> <p>Any suggestions</p> <p> </p> <p> </p> <p>Kind regards</p> <p> </p> <p>Louis</p> <p> ********** </p> <p>28/06/2017</p>

0
Replies (3)
Vodacom
Vodacom's reply28 Jun 2017, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LR
Louis R's update30 Jun 2017, 09:11
Reviewer Update

As expected. Just a standard reply and then nothing happens

Louis

**********

LR
Louis R's update05 Oct 2017, 10:36
Reviewer Update
Still no night owl data available. it has been six months. Like i said before. If you cannot read properly pass it to your supervisor. The window to check data left still not working. Once a week I have to uninstall the WiFI router and install again. It will then show the window where you can check your data usage and what data you have left. During same session you can access again but once logged out and logged on again you cannot access data details again. Wonderful product