Vodacom Wi-Fi router cancellation not done

We've tried to cancel the Wi-Fi router from the end of June 2020 to date and absolutely no results have been received. Numerous email's have been send through and we have visited the branches at mall@reds and centurion mall and absolutely zero customer satisfaction has been received. 5 months worth of debit orders have been taken off and no refunds have been made. I am appalled by the lack of service from the Vodacom Wi-Fi team after commitments have been made to ensure the cancelation of the router.