Vodacom WI fi problems

Dear Vodacom

Every month I encounter problems with my wi fi contract whereby I than end up buying data from my airtime to stay connected. This unacceptable.

Although encountering these problems I let it slide and do not request a refund for my airtime used although I have been impacted.

Since yesterday by wi fi has had no signal and the bar is still red after taking out the sim and reinserting it countless of times.

You guys constantly used outsourced staff to sell your products making it difficult to pin point who to contact.

Please arrange for a technician to come out and refund my airtime I used on data. If you guys do not have the capacity to honor your part of the contract either absolve me of my duties and have the contract canceled or refund my airtime and have a technician come and sort out my router.