VODACOM WI-FI - FAULTY - TICKET REF: SR***

# On Thursday 27 August 2020 - my VODACOM Wi-Fi stopped working, I phoned *** and logged a call at 14:00pm with a consultant by the name of GREG, on which I was consoled and advised that the problem has been escalated to the technical department and that VODACOM has a turnaround time of 48 (working) hours on which the problem will be seen to and someone should contact me during this time. Greg issued me with Reference Ticket Number: SR***. # Monday 31 August 2020 @ 9:00 am Spoke to consultant Naledi - She consoled me and assured me that the call has been escalated to the technical department and assured me that someone will contact me before the close of business. She put me on hold and did not return to the call at all (Call Duration 15minutes) # Monday 31 August 2020 @ 9:25 am I once again called and spoke to 3rd consultant Brandon. (Call duration 21minutes) Once again I am being told that a call has been logged and escalated to the technical department, he consoled me by telling me that he will phone the technician and will phone me back with some feedback within the next 30minutes. - NO CALL BACK RECEIVED – # Monday 31 August 2020 @ 10:21 am I phoned again and spoke to the 4th consultant by the name of Marlin (call duration 19minutes) once again I am being consoled and assured that the technical department or management will get back to me. # Monday 31 August 2020 @ 13:42pm I have received NO FEEDBACK and NO CALL BACK - I phoned again and spoke to consultant Thebang (call duration 22minutes) Once again I am being told that the call was logged and escalated to the technical department. By now I am fuming and threatening to cancel my subscription with VODACOM on which I am now being consoled and assured that the call has NOW been escalated to Management and that manager by the name of Nicole should get back to me before the close of business. # Monday 31 August 2020 @ 16:49 pm I phone *** for the 5th time and no answer from VODACOM Close of business Monday 31 August 2020 - I have had NOOOOOOO FEEDBACK FROM ANY TECHNICIAN and NOOOOO CALL BACK FROM MANAGEMENT NICOLE. # Tuesday 1 September 2020 @ 7:47 am I start my day of by phoning *** once again. I spoke to consultant Risca - Highly fumed but calmly I am now explaining myself for the 6th time and once again I am being consoled and calmed down by being told that the Technician is not answering the call and that the call has been logged and escalated to both technical and management department. So, at the moment, it is 10:08, and still no VODACOM Wi Fi.