DG
Danny G
1 reviews | Active since Aug 2012
07 Oct 2019, 11:59
Vodacom why, why, why???
Two years ago this complaint started with Vodacom, I upgraded my contract on 4th of May 2017 with major hassles regarding false advertising and many other complaints regarding wrong equipment supp**** and long waiting periods, company procedures etc etc, thinking that the issue was resolved and it being the upgrade due date I decided to rather upgrade to a standard airtime deal. This was done in Feb 2019, to my disbelieve I realized that I am still being charged for a device installment on the old deal this 7 months after I have done the upgrade. This to me is just beyond words. I am a loyal Vodacom customer with multiple lines, never missed a debit order and my account has never been in arrears so does this mean that I can be billed whatever Vodacom feels like billing???
I contacted the call center spoke to Ziyanda, which took the time to listen to my query but as in good old Vodacom fashion did not have a resolution, promised an sms with reference nothing received, promised a call back, no call received. This is 2019 and still nothing has changed since the last time I dealt with them, customer service non existent, consultants clueless, team leaders that don't know how to deal with customers but whats new as long as they have my money I guess its all good in Vodacom land.
It always disgust me to see big companies taking customers for granted. Vodacom may I remind you, although times have changed into a more digital world....
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
07 Oct 2019, 12:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2019, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DG
Danny G's updateReviewer Update
14 Oct 2019, 13:18It has been a week later and no contact from Vodacom, this is pathetic. Ignoring a loyal customer is this the reward for having multiple lines and with a perfect payment history??? I take it I will have to look at alternative means to resolve this issue as its obvious I will not get any assistance....
DG
Danny G's update14 Oct 2019, 13:18
Reviewer Update
It has been a week later and no contact from Vodacom, this is pathetic. Ignoring a loyal customer is this the reward for having multiple lines and with a perfect payment history??? I take it I will have to look at alternative means to resolve this issue as its obvious I will not get any assistance....
Vodacom's replyOfficial
23 Oct 2019, 10:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2019, 10:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
DG
Danny G's updateReviewer Update
23 Oct 2019, 10:34So finally after 2 week Lance from Vodacom gave me a call, and told me the following, my contract term was 24 month however my finance term is 36 month how does this even make sense. I was never informed of this and as far as I am concerned my contact term and device term should be the same. If I calculate this I would over 3 years be paying R12k for a device worth less than half that amount, this also don't make sense to me however somewhere in Vodacom world it does. Unfortunately I am not getting anywhere with this and was told by Lance it is not his problem as he is going on what is in front of him and actually don't care what I had to say. I will resolve this matter through other resources as Vodacom obviously now decided that terms and conditions can be adjusted after a contract has expired and a client does not have to agree to it.
DG
Danny G's update23 Oct 2019, 10:34
Reviewer Update
So finally after 2 week Lance from Vodacom gave me a call, and told me the following, my contract term was 24 month however my finance term is 36 month how does this even make sense. I was never informed of this and as far as I am concerned my contact term and device term should be the same. If I calculate this I would over 3 years be paying R12k for a device worth less than half that amount, this also don't make sense to me however somewhere in Vodacom world it does. Unfortunately I am not getting anywhere with this and was told by Lance it is not his problem as he is going on what is in front of him and actually don't care what I had to say. I will resolve this matter through other resources as Vodacom obviously now decided that terms and conditions can be adjusted after a contract has expired and a client does not have to agree to it.
DG
Danny G's updateReviewer Update
23 Oct 2019, 10:58No Vodacom, it has not been resolved, but most likely in your world it has, I am not done and I will make sure that your ********* business ways be exposed.
DG
Danny G's update23 Oct 2019, 10:58
Reviewer Update
No Vodacom, it has not been resolved, but most likely in your world it has, I am not done and I will make sure that your ********* business ways be exposed.