Vodacom why should we pay you for noting?

Try calling me you should probably struggle because you're 30% pass rate technicians are retards i reported my issue yesterday its day 2 Witbank still has no coverage so can you please answer the following questions 1: if i do not pay Vodacom is it breach of contract? 2:if i do pay Vodacom and they fail to provide the service that i am paying for is that not breach of contract as well? 3: Why do i have to spend my hard earned money on a bunch of retarded A S S H O L E S who cant even give me a ref number when i try to find an answer?