1 reviews | Active since Nov 2016

25 Sept 2019, 08:09

VODACOM.. WHY SHOULD WE CHOOSE YOU?

Why I will never make use of Vodacom Cellular Network Service Provider again. Through the years I have been a loyal Vodacom client. I have made use of numerous contract & and prepaid sevices, each time ending in dissapointment. If they don't give your number to another person accidently, they delete it off the network by choice. Then there are always the billing issues where the contract was signed at a third party and Vodacom does not want to accept any responsibility for messing up the billing. Promotional services like all network minutes and data bundles gets deducted from your airtime and not the minutes an or data that you bought. Then there is the signal; constantly cutting of calls, distorted voices, crossed lines and constant echoing. Thats not all, I spent more than 30min trying to get trough to a agent and when you evetually do, they hang up on you or they do not know (andihaas). This is the $#!tt!e$t provider by far in my eyes. I am tired of fighting with people that have no sense of consumer value. The only goal is money and not overall customar satisfaction. I am going to spread the word with my family and friends and you can do the same. Telkom is one of the newest Cellular Network Providers in South Africa and I have tried it and can confirm that I think they are an awsome alternative.

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Replies (2)
Vodacom
Vodacom's reply25 Sept 2019, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Sept 2019, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you already been provided with feedback.  Regards,Consumer Website Team