Vodacom why Duck and Dive - Deal with the case

I have recently posted the complaint regarding the treatment I have and continue to receive from both Vodacom and Insurance agent Finrite. They have responded to my posting with automated message undertaking to that their consultants will contact me asap. None of these complaints have been realised. Yesterday they posted a message wherein they were claiming that they have tried in vain to contact me and that I should register my complaint with their complaints centre. Here is my response:

Good day Vodacom and Finrite. I have checked my phone on the call register,sms and whatup messages and have not recognized any unknown calls. Please be sincere and contact me on the two telephones which are registered on my account with Vodacom ( the details you have). You can also contact me at ********** If for any reasons you have challenges contacting me please call the Vodashop staff members at Mahikeng Mall, North West province. They will provide you with further particulars of this issue.