Vodacom - Why bother

Why does Vodacom offer an online package upgrade option, if it is going to be a hassle for them .. and their clients? Why not rather say, if you want to upgrade, please contact this number to speak to a consultant.

I have 2 contracts with Vodacom. 1 A phone contract and 2 a 4G Stick - which is not my primary contract.

I upgraded my phone package online. During this process, I ensured that all my details were up to date i.e. phone numbers, e-mail address and physical address.

What does Vodacom do? They use the details of the 4G Stick for the delivery details.

So for the last 7 days I have used up my month's voice data holding on for call centres at Vodacom and Ram Couriers (who also have zero customer service).

Two different call operators at Vodacom assured me that they will change the delivery details at Ram .. and it has still not been done.

7 Days of trying to sort out, what should have been a seamless upgrade!!