VODACOM WHY ARE YOU *****ING FROM US? I NEED ANSWERS!?

<p>My rating is not even worth a star!</p> <p> </p> <p>'Dear' vodacom. Your incompetence and rudeness is BEYOND me!!!! I just had a phone call and got placed through to 3 different people. First through to call line then to billing who basically put the phone down on me (didn't say anything when she couldn't help me with my problem) and placed me straight through Upgrades??? Which is not even where I wanted to be. Then upgrades PUT THE PHONE DOWN ON ME without me even saying much but my name! I mean literal *** moment for me?</p> <p>So all I queried was the breakdown of my billing. NO ONE, not even billing could tell me the breakdown. They read through to me what the itemised billing was for and when I questioned my contract is meant to be for R449 including VAT I said that this made NO sense as even two of the main charges together equal far more than that!</p> <p>Luckily I took a screen shot of my contract when I took it out and what it included. Then I get told by billing that this does not include "handset installment". HOW can you offer a contract online that has hidden costs? Costs which I STILL cannot find where they would have mentioned this??? When I took out the contract it said "TOTAL COST: R449 including VAT". This is the reason I took out the contract as it was cheaper than my old contract.</p> <p>When I go online to buy something i do not purchase it with the thought that there are all these hidden costs?? Show we where the hidden costs are?</p> <p>I understand I am still paying off my old contract which is another thing I am super angry about. You tell people to upgrade but there is NO WHERE online mentioning that my old contract is still running?? If I knew that I would never have taken out the contract then as I took out this contract with the though I was essentially saving money paying less than the R600 a month I was and now I would be paying R449 a month.</p> <p>Still no one can tell me the breakdown of costs and what the breakdowns are of the R449 contract?! I needed a breakdown of my current contract as well as my new contract and how much i was paying for each one.</p> <p>CLEARLY VODACOM ARE ******* AND ARE *****ING FROM ME AND EVERY OTHER PERSON WHO IS PART OF THEM!! Which is why you cannot give me an answer as to what I am paying for.</p> <p>THEN you also took off over R400 extra off of my account which brought this all to my attention (goodness knows how much extra you have been taking from me). I still have not been refunded for this and was told by the service provider that there was nothing she could do to escalate it and that I will receive and sms when the money is ready to be paid - WELL THANK YOU I CAN'T WAIT FOR MY SMS!!!! (which I will probably get charged for!)</p> <p>ALL I want is a breakdown of my costs of my old contract and my new contract. I want to know what out of my itemised billing equals R450 as there is nothin on there I see that equals R450?!</p> <p>I will not be paying more than the R450 I signed up for for my new contract.</p> <p>I am so flipping over telling the service providers all the security questions they want to know when they don't have any answers for me.</p> <p>WHY ARE YOU *****ING FROM US? I NEED ANSWERS!?</p>