Vodacom - why are you so useless at client service?

Hi there,

Vodacom.... where do i start?

In November 2020 i had two contracts of my 6 lines that would come to an end, however the retentions person persuaded me to continue with the two lines but at a lower rate.

After speaking to my husband i phoned them back within the hour to rather cancel the two contracts.

Since then i have followed up more than 10 times since then, its always a story.... ive requested for a manager to call three times ..... no one has called me yet.

The first person that promised me it would be resolved is as follows ; -2 Jan \ spoke to Leonard send query through - 27 Jan \ spoke to Nitombi ref nr ; *** - 26 Feb \ spoke to Paul, said he is sending the request through for immediate cancellation - 9 March \ spoke to Nomtandaso, he also logged another query. - 31 March \ spoke to Lindi Mambo - confirmed the cancellation was done on 27 Jan 20021 and i will receive a backdated refund - as they have been debiting my account fully debited. - 12 April \ spoke to Licha , said contracts are still active - requested for a manager - Precious a team leader would call back / no one called. -12 April \ spoke to Nomonde -line dropped -14 April \ spoke to Pumetlo , again said a team leader , Maria would phone me. no one called.

For the love of humanity , can i please get these contracts cancelled and someone from Vodacom call me.

This exceptionally poor service , but i guess you just do not care how you inconvenience your clients.

Next stop is the ombudsman!