Vodacom ...... Why are you robbing me????????

Called in and spoke to Aneesha at your call Centre and explained to her that when they transfer you to cancellation and the voice prompts ask for a number that the system was not accepting mine even when i tried to get through to her it never allow (There is a problem with your line as it should give customers who don't know their number a chance to speak to consultants )i had to make up a number to get through. However my problem is that for 2 months Vodacom has been charging me for R60 Airtime without my knowledge, Now my account is in arrears and i cannot cancel my contract, I asked to speak to a supervisor AVI... Waited forever and no one came to the phone until my ears were red anyway i finally got through and GUESS WHAT THEY ARE OFFLINE...Spoke to REA. " SHOCKING "