VODACOM WHY ALLOW RMC

So wena Vodacom, Tell something here, How do you partner with such *********** /useless company called RMC which is part of Edgars which offer a terrible service to your client, i am very sure you are seeing all the review on their incompetency but you choose to ignore, I have been struggling to get my business number our of these people for the past two weeks and you can help me either as the number is under RMC, I have unhappy clients due to the situation . They told me 48 hours and now it has been almost 12days without any feedback ,I had to call every second day and all i get is promises .I need you to intervene here .

I have been a loyal client for years and i need this resolve as my business is suffering due to this .