JA
Joy A
1 reviews | Active since Sept 2018
10 Sept 2019, 10:10
Vodacom WHY???
I changed my debit date from the 1st to the 7th of each month and on 09th September I was double debited. Vodacom please explain to me WHY??? as your consultants are not in a position to give me an explanation as to WHY???
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Replies (2)
Vodacom's replyOfficial
10 Sept 2019, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2019, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Sept 2019, 13:26Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have already been contacted and assisted with regards to your query.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2019, 13:26
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that you have already been contacted and assisted with regards to your query.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team