MY
Marcel Y
1 reviews | Active since Dec 2022
12 Mar 2025, 12:10
vodacom why
Good day hope you well i am really angry at the moment so i did an upgrade and i was promised a bag and a pen but when i recieved my package no pen and bag so i logg a query and complaint John from upgrades and another consultant that deals with complaints says they are going to send my bag and pen but when i called vodacom no one knows about this i am so stummed that a huge company like this can lie to their clients can i get one of the supervisors to call me please
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Replies (4)
Vodacom's replyOfficial
12 Mar 2025, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Mar 2025, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MY
Marcel Y's updateReviewer Update
13 Mar 2025, 13:43Good day no consultant has called me and also i ahve asked a team leader to call me but no has called how do i escalate this matter
MY
Marcel Y's update13 Mar 2025, 13:43
Reviewer Update
Good day no consultant has called me and also i ahve asked a team leader to call me but no has called how do i escalate this matter
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Marcel Y's updateReviewer Update
13 Mar 2025, 17:47good day hope you well THis ref number was closed without my query being resolved EC-218P-2C75J8
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Marcel Y's update13 Mar 2025, 17:47
Reviewer Update
good day hope you well THis ref number was closed without my query being resolved EC-218P-2C75J8
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Marcel Y's updateReviewer Update
15 Mar 2025, 11:51I am writing again no consultant has called me can i please have the escalation process for this complaint or can i log it with the consumer protection
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Marcel Y's update15 Mar 2025, 11:51
Reviewer Update
I am writing again no consultant has called me can i please have the escalation process for this complaint or can i log it with the consumer protection